Frequently Asked Questions
Everything you need to know about your musical journey with DeRosa Music.
How long will it take for my instrument to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their gear sooner.
Do instruments undergo a quality inspection before shipping?
Yes, every instrument at DeRosa Music undergoes a rigorous 20-point inspection by our certified technicians to ensure it is set up and play-ready the moment it reaches your door.
What is your return policy for musical equipment?
We offer a 30-day satisfaction guarantee. If you aren't in love with your purchase, you can return it in its original condition for a full refund or exchange, excluding shipping costs.
Do you offer financing options for high-end gear?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans, allowing you to play now and pay later.
Are your products covered by a warranty?
All new instruments come with a full manufacturer's warranty. Additionally, DeRosa Music provides a one-year limited warranty on all certified pre-owned equipment.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.