Returns & Exchanges

At DeRosa Music, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most instruments and gear. If your new equipment doesn't hit the right note, we are here to help with a seamless exchange or refund process.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Gear

Carefully place the item in its original manufacturer packaging, including all manuals, cables, and accessories, then secure it inside a sturdy shipping box.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

4

Inspection and Refund

Once our technicians verify the condition of the returned item, we will process your refund or ship your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing